Privacy Policy

1. Introduction

F.D.S. Global ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website's contact form, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information You Provide

When you use our contact form, we collect only the information you voluntarily provide:

• Name: Your full name as entered in the contact form
• Email Address: Your email address for communication purposes
• Phone Number: Your contact number (optional field)
• Subject: The subject line of your inquiry
• Message: The content of your message or inquiry

2.2 Technical Information

We do not use analytics tools or tracking technologies. However, our web hosting service may automatically log basic technical information for security purposes:

• IP Address: For security and spam protection
• Browser Information: Basic browser type for compatibility
• Access Times: When the contact form was submitted

3. How We Use Your Information

We use your personal data exclusively for the following purposes:

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you voluntarily submit information through our contact form, you consent to us processing your data to respond to your inquiry
• Legitimate Interest: For responding to business inquiries and maintaining records of potential business relationships
• Legal Obligation: To comply with Belgian commercial law requirements for business record keeping

5. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Essential Service Providers: Our web hosting provider (for technical infrastructure only)
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of others
• With Your Consent: When you have given explicit permission for specific sharing

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Data: 3 years from the date of submission or until you request deletion, whichever comes first
• Email Communications: 3 years from last communication for business record purposes
• Business Inquiry Records: As required by Belgian commercial law (up to 7 years for potential business relationships)

8. Your Rights Under GDPR

As a data subject, you have the following rights:

9. Cookies and Tracking Technologies

Our website uses minimal, essential cookies only:

We do NOT use:

• Google Analytics or any analytics services
• Marketing or advertising cookies
• Social media tracking pixels
• Third-party tracking tools
• Behavioral analysis cookies

10. International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

• EU Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes approved by supervisory authorities

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes (if applicable)

13. Contact Us